Terms and conditions


Payment

We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.  If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to an address in Ireland

For orders outside of Ireland please contact us by mail dollfacevanity@gmail.com or by phone 0214559714


Returns

Please email us at: dollfacevanity@gmail.com, or call us on 0214559714 to notify us of your intent to return any item within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). You will then receive a Returns Number, which you should include with your package.  Please note consumable products such as eyelashes are non refundeble

Please enclose the original receipt with the parcel.

  • Goods must be returned within 14 days of receipt for exchange or refund.
  • Re-package the parcel using strong packaging and ensure it is sealed securely.

 

Send your package to:

Dollface Vanity

Camden Court

Carroll's Quay

Cork.

Please note: Dollface Vanity will not be liable for lost returns.

Returning Unwanted Goods

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition, in their original packaging with any seals intact and in a saleable condition, and with the original invoice. Please note, it’s the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay delivery costs back to us, and we in turn will pay for your items to be resent to you (Ireland only). No refunds on sale items, but a credit note can be issued. Refunds will be issued less the cost of delivery.

Returning Faulty Goods

If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email so we can collect and resend through our courier company.

In the unlikely event that your Dollface Vanity product is faulty upon arrival we will happily exchange or refund your item within 28 days of receiving the returned item. In the event of you not being happy with any product you order from Dollface Vanity, please follow this returns procedure:

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.